Email has transitioned from an asynchronous form of communication to an “always-on” technology, and the number of hours spent on email will likely keep rising. So we must learn how to be more productive on email to get things done faster. It’s about working smarter, not harder.
Turn Off Email Notifications
Each interruption hurts your productivity
- It takes around 23 minutes to refocus after an interruption
- Disable your notifications
- Flow is a state of deep immersion in a task (known as “being in the zone”)
- We have a Pavlovian response to notifications, making us hyper-responsive to them
Only Check Email 2x Per Day
Schedule specific times in your calendar to process email.
- Check email only 2-3 times per day. Schedule one Pomodoro cycle (25 minutes) per session for each email block. End time: end time is not allowed after the email is processed.
Don’t Check Email During the Night
This will disrupt your sleeping cycle, and you might find an email that looks scary or urgent and then have a hard time trying to sleep again.
Receive fewer emails
Workflow + System + Fewer Emails = More Time for Deep Work
- 3 ways to receive fewer emails: Unsubscribe, Send fewer emails, Not every email needs a response
- Do not reply right away if an email does not get a reply
Use the 2-Minute Rule
If an email takes less than 2 minutes to deal with, do it right away.
Make Exceptions for Special People
Not all emails are the same
- If you know that not replying to someone will hurt you or your work, you should do it
- Keep notifications for your VIPs
- Your boss, family or important clients might need fast responses
Cut Down on the Back-and-Forth Emails
Be specific
- Use the title to give a heads up to your reader about urgency and timeline
- Cut to the chase
- Nurture the skill of brevity
- State what you will do
- Ask clear questions
- Stop asking unnecessary questions
Close Email After Each Session
Close the tab, disable notifications, or even delete the app on your phone.
Work Comes Before Email
Resist the urge to check email when you arrive at the office.
- Don’t use email as an excuse to procrastinate on what you’re supposed to do
- The first hours in the morning are usually the most productive. Use them to produce real work.
Get Personal
Email is an awful medium for discussing delicate topics
- Controversial issues
- Reprimanding someone’s behavior
- Decision making
- Complex planning
- Other activities that benefit from human contact
- Sometimes it’s easier to call or talk face-to-face
Email Productivity: Mindfulness and Process
Create a mindful routine that fits you and your needs
- Develop a system to process your inbox
- How you’ve been dealing with email so far isn’t working for you, and it’s time to change
- 23 email tips that will turn you from an email slave to an email productivity superstar
Use Folders
Filter different actions you need to take on each email by heading them to: Need to actively work on
- From your VIPs
- Archive
- Do not store emails indefinitely
- Sort email before opening it to find what needs to be done and what doesn’t
Tell People What to Expect
Send a quick expectation-setting email to let them know you are aware of their email and briefly explain the situation.
Become Hard to Reach
Limit the access people have to you to avoid becoming overwhelmed
Turn Your Gmail Into a GTD Gmail
Using this productivity system, your Gmail will double as an inbox as well as your task manager.
- You can save all conversations that need action on – a reply, a reminder, or a task – while still keeping an inbox zero.
Work on Something That Excites You
If you have a big goal to achieve, something that excites you, email will become secondary.
- Ask yourself: “Is this helping me reach my goals or am I just procrastinating?” This simple question will help you shift your focus to making progress on your goals.
Practice Good Email Etiquette
Make it scannable
- Avoid squishy words
- Know what you want
- Outline it first in plain-spoken language
- Bold the important
- Keep conversations small
- Only include people who need to be a part of the discussion
- Forwarding code of conduct
Use a Workflow to Process Email Faster
Create a methodical approach that will keep your inbox clean
- Think of every email as either something: You need to take action on Track
- Refer to later
- Having only 3 possible types of actions simplifies processing email in bulk
Touch It Once
Only touch email once and move on
- Decide right away what to do with it
- You can: Open and respond
- Forward to the right person
- Write the necessary tasks on a to-do list
- Don’t open emails out of curiosity
Create Templates for Common Emails
By using email templates, you won’t find yourself writing the same emails over and over again
Set Expectations With an Autoresponder
Let people know you’re checking emails less to be more productive.
- Train other people to respect your productivity by setting expectations about how often you will respond to emails
- Example: “Due to high workload, I am only checking email between 11 am and 4 pm. Thank you for understanding this move to more efficiency and effectiveness.”
Say No
Saying no is its own skill
- 4 effective ways to say no
- The soft “no” (or the “no but”)
- Explain that you are focused on other things right now
- Let me check my calendar and get back to you
- Take back control of your own decisions and don’t always say “yes” right away