5 Steps for Turning Your Next Business Crisis Into a Leadership Moment

5 Steps for Turning Your Next Business Crisis Into a Leadership Moment

Every business leader expects to encounter one or more crises eventually. The challenge for each of you is to get it handled quickly and effectively, without losing the trust of constituents, as well as customers. In my experience, there are only a few basics to remember and practice.

Keep your focus on how to fix the problem

Forget about assigning blame until later

Overcommunicate and really listen to feedback

When you sense a crisis, you need to communicate and listen carefully with urgency, transparency, and empathy

Always be prepared to accept responsibility

Whether the impending crisis was caused by your mistake, or your team, or was a fluke accident, you win trust by accepting responsibility for how it has affected customers and apologize.

Don’t hesitate to micromanage initially in a crisis

Your people need to know who to follow, what to do, and how to do it

Get advice before jumping to conclusions

Don’t try to solve the problem or build a plan alone, especially if you have no relevant experience. Look for a mentor or expert in this area and ask for their advice.

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