If you want your brand to really sell, it needs to have a personality. This is why techie dads go to Best Buy, while young millennials and hipster designers head to Apple. You’ll want to shape your brand’s personality to your target audience, which brings us to the next tip.
Engage your followers
Start conversations, hold contests, and ask for feedback to improve your product
- Test everything, even on social media
- Make sure everything you produce is optimized for the most efficient message
- Maintain a presence on the social media platforms your audience uses, and produce the content that they want to see
Unhappy customers help
Your most unhappy customers are your greatest source of learning
- Use social media platforms to find complaints, address them, and send every customer away with a positive experience
- Scour Yelp for poor reviews, address complaints personally, and get direct feedback from customers
Keep a regular schedule
Produce content regularly and post to different social media sites to keep your audience engaged
- Post once a day or a couple of times a week to maintain a schedule and post content with a variety of themes
- Mix up your posts and themes to keep users engaged
Take charge of content
Curate photos that represent your brand’s personality on Instagram
- Create breathtaking videos and post them for your followers on Facebook
- Anthropologie published a series of DIY drink recipes
- Position yourself as a fun, trendy friend
- Have fun with your content
Get creative
Create a Snapchat account for your brand or shake up the content on your blog.
- Try anything once, and measure the impact to see what works best and what doesn’t
- You can engage with your audience even more and spread the word about your brand all over the world by getting creative.
Practice what you preach
Stay authentic to your brand, it shows your audience that you believe in what you are selling. This helps establish both trust and brand loyalty-two essentials for any growing company.
- Example: Toptal connects top companies with the top 3 percent of software developers from all over the world to work remotely.