Giving Constructive Feedback: The Ultimate Guide

Giving Constructive Feedback: The Ultimate Guide

People need feedback to know how their actions and behaviors impact those around them, but delivering constructive feedback is a bit of art and science. In this guide, we walk through everything you need to know to develop, collect, and deliver feedback appropriately. Without feedback, growth would be difficult.

Employee feedback

Provide feedback to employees about how they are performing and what areas they need to improve

Peer feedback considerations and tips

The best way to give constructive feedback to a peer is directly

Peer feedback forms

Provide managers with a broader perspective on their employees

How to collect feedback

Real-time feedback is the most important type of feedback for managers to use because it reinforces positive behaviors and points out ways to change undesirable actions

How to Get Customer Feedback

Provide clear instructions and make the process simple

What is feedback?

Feedback provides an opportunity for someone to gain insights about their personal or professional actions and behaviors

Breaking down feedback

Positive versus negative: affirming that the recipient is doing something as expected

How to Ask for Feedback

Be open to receiving feedback

Chapter 1: Introduction

What is feedback?

Performance Feedback

More formal because it tends to be scheduled

Collecting feedback through forms

Forms can guide respondents through the feedback process

Employee feedback considerations and tips

Have a plan beforehand

Employee feedback forms

An employee feedback form should address past or current performance, along with future-oriented aspects about how the person can continue to grow.

Peer feedback

As a peer, you have less authority and are not afforded the same level of feedback as a manager or a supervisor

Qualities of effective feedback

Objective: Keep your personal feelings at bay

Customer feedback

Getting your customers’ perspectives about your brand, products, and services is essential to improving your business.

Customer feedback examples

Unsolicited feedback: emails, phone calls, social media posts, online comments and reviews

360-degree feedback

It comes from a combination of people connected to the employee

Source

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