How to handle challenging conversations?

Collins Dobbs, a lecturer in management at Stanford Graduate School of Business, shares valuable insights on handling challenging conversations effectively.

His discussion revolves around the importance of creating space for silence, understanding emotions, and adopting the right approach to feedback.

The power of silence

Silence plays a crucial role in effective communication.

It aids in fostering learning and connection during challenging conversations.

Many people are uncomfortable with silence, but creating space for reflection can lead to better understanding and mutual connection.

A lot of people are uncomfortable with the smallest modicum of silence, but learning often happens when we create distance for useful reflection. – Collins Dobbs

The AIR feedback model

The AIR feedback model, which stands for Action, Impact, Request, is a potent tool for structuring constructive feedback.

It makes feedback concise, clear, and less emotional, leading to better comprehension and processing by the recipient.