Customer success has grown beyond its simple origins to being an entire domain in itself. There are now a large number of metrics associated with it, especially for SAAS businesses. In this webinar, Dave Blake, Founder/CEO at ClientSuccess, Katie Rogers, VP of Customer Success at SalesLoft and Eric Boduch, Founder at Pendo provide a thorough introduction to the world of Customer Success metrics.
Key Takeaways:
Best practices with metrics:-
- Choose 2-3 per category.
- Discuss and get aligned with exec team.
- Develop data collection and reporting process.
- Baseline metrics & improve.
- Roll out to teams and company.
- Report weekly to internal teams.
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