Good leaders spend a fair amount of time refining their communication style. After all, good communication skills are not only among the most in-demand soft skills; they’re also essential for fostering strong relationships with team members, being a more effective negotiator, and being able to motivate people.

Here’s what I can do for you

Focus on the positive

  • Don’t say ‘I can’t,’ say ‘Here’s what you can do’.
  • You’ve set a boundary with your client or colleague about what you’re not able or willing to do, but you’ve also indicated that you’re willing to find a workable solution

Let’s solve this

Instead of saying, “We’re going to address this situation… ” try words like solve, fight against, or reduce, which communicate action

  • Other swaps to consider: instead of “allowed,” try enabled or authorized, try accomplishing or exceeding, try responding or solving

I’m glad you like it

Don’t dismiss praise as a knee-jerk response

I’ll find out

If you don’t know something, say so

  • This gives the person asking the question an assurance that you care enough to go one step further to get the right answer
  • In a leadership position or dealing with customers, say “I will find out for you”

I’m happy I was able to help

While simple shifts in language won’t solve all communication issues, being more precise and action-oriented in your language can make a difference in clarity and how you’re perceived

Can you help me?

Preface a favor request with “I know how busy you are.”

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