Transforming conflict into courageous conversations that achieve results can be thought of as an art form. First, it is helpful to recognize when we may be trying to dodge conflict altogether. The reasons why we may wish to avoid conflict are many. Perhaps some of these statements sound familiar:
To Authentic Leaders, Conflict = Opportunity
Conflict can be an opportunity to achieve greater levels of fulfillment.
5 Strategies for a Successful Courageous Conversation
Begin by listening loudly
- Before you speak, pause
- Take a deep breath before responding
- Press your internal “reset” button
- Change the way you view your world
- Clearly define your intentions
- Be mindful of body language
Focus on the Benefits of Having That Courageous Conversation
Issues that aren’t talked out get acted out in snide remarks and innuendoes, higher absenteeism and turnover, and lower productivity and engagement.
- When you are discussing something sensitive, what is left unsaid is often what the conversation really needs to be about.
