“Let’s leave the robots to do what they do best. It’s up to us as humans to make a human difference.” – Shirley Taylor
Shirley Taylor discusses the importance of humanizing our written communication in today’s fast-paced and technologically advanced world.
She emphasizes the need to move away from robotic, template-style writing to a more personal, engaging and efficient style.
Table of Contents
- The cost of ineffective email communication
- Adapting communication style to the modern era
- The power of active voice
- The impact of plain English
- Proving our humanity in a robotic world
- Embracing technology while maintaining human qualities
- The importance of being human in interactions
- The effectiveness of writing in plain English
- The role of humans in a technological world
- The need for personalization in communication
- The impact of clear language on customer relations
- The challenge to prove our humanity
The cost of ineffective email communication
Ineffective email communication, characterized by robotic language and long-winded sentences, can lead to a loss of trust, wasted resources, damaged reputations, and decreased productivity.
It’s crucial to make our writing warm, friendly, and efficient, mirroring the tone of in-person conversations.
Adapting communication style to the modern era
Just as in-person communication has evolved to be quicker and more energetic, our written communication should reflect the same dynamism.
Using outdated phrases and flowery language can create distance, while simple words and an active voice foster connection and understanding.
